Privacy Policy
Last updated: December 13, 2025
At Scotia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name and contact details (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely via our payment partners)
- Order history and preferences
Automatically Collected Information
When you browse our website, we automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our site
- Referral source and navigation patterns
2. How We Use Your Information
We use the information we collect to:
- Process Orders: Fulfill your purchases, process payments, and arrange delivery
- Customer Support: Respond to inquiries, resolve issues, and provide assistance
- Personalization: Customize your shopping experience and show relevant products
- Communication: Send order updates, shipping notifications, and promotional offers (with your consent)
- Improvement: Analyze usage patterns to enhance our website and services
- Security: Detect and prevent fraud, unauthorized access, and other illegal activities
- Legal Compliance: Meet our legal and regulatory obligations
3. Data Security
We implement robust security measures to protect your personal information:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
- Secure Payments: We never store your complete payment card details. All payments are processed through PCI-DSS compliant payment gateways
- Access Controls: Only authorized personnel have access to personal information, strictly on a need-to-know basis
- Regular Audits: We conduct periodic security assessments to identify and address vulnerabilities
4. Cookies & Tracking
We use cookies and similar technologies to:
- Essential Cookies: Enable core functionality like shopping cart and checkout
- Analytics Cookies: Understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
5. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Delivery Partners: To fulfill and deliver your orders
- Payment Processors: To securely process transactions
- Service Providers: Who assist us in operating our website and business
- Legal Authorities: When required by law or to protect our rights
All third parties are contractually obligated to protect your information and use it only for the specified purposes.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at the details provided below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and legal compliance purposes.
8. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: privacy@scotia.com
Phone: +91 98765 43210
Address: Scotia Foods Pvt. Ltd., Mumbai, Maharashtra, India