Shipping Policy
Last updated: December 13, 2024
At Scotia, we take pride in delivering our handcrafted laddoos fresh to your doorstep. Our products are made in small batches to ensure quality and freshness. Please review our shipping policy below to understand our delivery process.
Freshness Commitment
As our products are perishable, we use temperature-controlled packaging and expedited shipping to ensure your laddoos arrive fresh. Orders are typically dispatched within 24-48 hours of being placed.
Order Processing
- Processing Time: 1-2 business days for order preparation
- Order Cutoff: Orders placed after 2:00 PM IST will be processed the next business day
- Business Days: Monday to Saturday (excluding public holidays)
- Confirmation: You'll receive an email confirmation once your order is placed and another when it's dispatched
Shipping Zones & Timelines
We currently ship across India. Delivery timelines vary by location:
| Zone | Cities/Regions | Delivery Time |
|---|---|---|
| Metro Cities | Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad | 2-3 business days |
| Tier 2 Cities | Jaipur, Lucknow, Nagpur, Indore, Chandigarh, Kochi, and others | 3-5 business days |
| Other Areas | Rest of India (serviceable pin codes) | 5-7 business days |
* Delivery times are estimates and may vary due to factors beyond our control such as weather, courier delays, or remote location accessibility.
Shipping Costs
FREE shipping on orders above ₹999
For orders below ₹999:
- Metro Cities: ₹49
- Tier 2 Cities: ₹79
- Other Areas: ₹99
Shipping charges are calculated at checkout based on your delivery address.
Order Tracking
Stay updated on your order status:
- Once dispatched, you'll receive an SMS and email with tracking details
- Track your order anytime from your Account > Orders section
- Our delivery partners provide real-time tracking updates
Delivery Attempts
- Our delivery partner will attempt delivery up to 2 times
- If you're unavailable, they'll contact you to reschedule
- Undeliverable orders due to incorrect address or recipient unavailability will be returned
- For perishable items, refunds may not be possible for failed deliveries due to customer unavailability
Special Instructions
- Please provide accurate address details including landmarks for faster delivery
- Ensure someone is available to receive the package
- For apartments/offices, please include floor number and building name
- Special delivery instructions can be added during checkout
Questions About Shipping?
Our support team is here to help with any shipping-related queries:
Email: support@scotia.com
Phone: +91 98765 43210 (Mon-Sat, 10 AM - 6 PM IST)